Melissa Lawrence
@melissalawrence
Market Development Manager focused on clear, structured, emotionally intelligent communication.
South AfricaWhat I'm looking for
I’m someone who believes words matter. Throughout my career, I’ve worked in roles requiring careful judgment, structured evaluation, and thoughtful communication—whether resolving client concerns, supporting teams, or ensuring compliance with policy frameworks.
As a Market Development Manager (Evolution Finance, July 2024–Present), I develop and deliver training that emphasizes clarity, tone, and effective communication. I analyze customer and stakeholder feedback to identify communication gaps, write structured and fair feedback to improve engagement quality, and prepare detailed reports evaluating performance trends and behavioural patterns.
Earlier, I served as a Procurement & Admin Manager (Evolution Finance, September 2020–June 2024), handling client queries and complaints with emotionally intelligent, solution-focused communication, while reviewing documentation for clarity, consistency, and internal policy compliance. Prior to that, I supervised team workflows (Real People, July 2016–August 2020) and supported audit-ready systems as a Legal and Admin Officer (Real People, September 2014–June 2016), always prioritizing accountability, accuracy, and traceable, well-structured processes.
Experience
Work history, roles, and key accomplishments
Market Development Manager
Evolution Finance
Jul 2024 - Present (1 year 9 months)
Develop and deliver training focused on clarity, tone, and effective communication. Analyse customer and stakeholder feedback to identify communication gaps and produce structured written reports on performance trends and behavioural patterns.
Procurement & Admin Manager
Evolution Finance
Sep 2020 - Jun 2024 (3 years 9 months)
Handled client queries and complaints requiring emotionally intelligent, solution-focused communication while ensuring compliance with internal policies. Reviewed documentation and messaging for clarity and consistency, developed structured evaluation processes, and provided written feedback to improve internal communication standards.
Supervisor
Real People
Jul 2016 - Aug 2020 (4 years 1 month)
Supervised team workflows to ensure accuracy in documentation and reporting and resolved escalated client matters with balanced judgment and professionalism. Maintained structured reporting systems for clarity and traceability while identifying recurring process gaps and implementing practical improvements.
Legal and Admin Officer
Real People
Sep 2014 - Jun 2016 (1 year 9 months)
Managed administrative and legal documentation processes for the Small Business Division by implementing and maintaining policies, procedures, and structured systems. Liaised with clients, suppliers, and attorneys, supported audit and compliance recordkeeping, and assisted with system migration and documentation testing.
Education
Degrees, certifications, and relevant coursework
UUUniversity of South Africa (UNISA)
Bachelor of Commerce (BCom), Human Resources
Studying for a Bachelor of Commerce in Human Resources at UNISA.
Availability
Location
South AfricaAuthorized to work in
Job categories
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