Melissa Johnson
@melissajohnson2
I lead AI automation and licensing operations that improve deal efficiency and accuracy.
United StatesWhat I'm looking for
At Microsoft through Capgemini Consulting, I lead AI transformation work that increases deal efficiency and velocity through automation.
I partner with AI engineers to design and deliver automation for high-volume daily tasks, lead UAT and DevOps validation, and resolve post-launch hypercare defects to keep releases stable.
As a Senior Licensing Analyst and Lead, I analyze deal data, build proposals, process global high-volume licensing contracts, and audit completed deals for accuracy and zero defects. I also train team members on complex processes and serve as a trusted contact for stakeholders across Microsoft sales and partner teams.
My earlier leadership experience includes building Absolute Vapor from the ground up as it grew to four stores and a warehouse, managing HR, payroll, inventory, and operations. I bring business management, compliance, staff development, and customer-focused operations experience to every role.
Experience
Work history, roles, and key accomplishments
Led a transformation team implementing automation and AI to increase deal efficiency and velocity. Partnered with AI engineers to design and deliver automation that streamlined high-volume daily tasks.
Analyzed deal data and built proposals for Microsoft's High-Volume Sales division. Supported worldwide high-volume licensing contracts to ensure compliance and accuracy.
General Manager
Absolute Vapor, LLC
Sep 2015 - Feb 2018 (2 years 5 months)
Helped build the company from the ground up as it grew to four stores and a warehouse. Managed HR functions, including training, interviewing, conflict resolution, and payroll.
Medical Office Manager
Carolina Geriatrics
Jun 2012 - Jul 2015 (3 years 1 month)
Processed prior authorizations, referrals, insurance verification, and ordered testing and supplies. Served as direct point of contact for patients, vendors, and physicians while maintaining HIPAA compliance.
Residential Advisor
Strategic Behavioral Health
Nov 2010 - Nov 2011 (1 year)
Ensured resident safety by conducting fifteen-minute location checks. Safely transitioned residents between activities and served as a positive role model supporting personal growth.
Education
Degrees, certifications, and relevant coursework
Virginia Tech
Project Management Professional (PMP), Project Management
Project Management Professional (PMP) with Generative AI certification.
University of North Carolina at Pembroke
Bachelor of Science, Business Administration
Grade: Magna Cum Laude / 3.9 GPA
Bachelor of Science in Business Administration with a focus on Business Management, graduated Magna Cum Laude with a 3.9 GPA.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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