John Eichkorn

Accelerated executive vendor landscape selection by 40% by directing a five-vendor agentic AI evaluation across five parallel use case delivery teams. Established the enterprise AI operating model and transformation hub template by architecting an AI Ops Platform that unified KPI dashboards, conversational analytics, and predictive performance trending for 50+ cross-functional stakeholders.

Reduced mean time to resolution approximately 45% by architecting an AIOps-driven monitoring model that shifted a 500+ endpoint client from reactive troubleshooting to predictive operations. Compressed release cycles from monthly to bi-weekly by leading the decoupling of a major retailer's monolithic application into 8+ GCP microservices.

Delivered a global SQL database migration with IT leadership across a business partnership of 15+ stakeholders in four time zones with zero production outages. Achieved a clean internal audit on first review by driving 100% resolution of outstanding audit findings and corrective action on a platform serving 200+ underwriters.

Grew client sales 35% in 90 days by implementing a new customer-facing solution across a 40-person, 5-department, $6M operation. Improved client retention 28% by leading a 6-month cross-functional online training system implementation and change leadership initiative.

Restored profitability after four consecutive years of operating losses by leading a full operational transformation and cost structure redesign across a 40-person team. Eliminated $1.2M (17%) of annual operating cost by streamlining local management spending and expenditures through rigorous procurement discipline.

Reduced regional operating expense 30% while owning full P&L, HR, budget, and audit accountability for a 13-facility, $75M+ Midwest region of 300+ employees. Grew a new facility to 17% above target by directing renovation, build-out, staffing, and training for its launch from the ground up.

Named Director of the Year, Central District (2009), for leading a 60-employee facility spanning sales, financial aid, registration, academics, and career services. Exceeded facility sales goals 7 consecutive quarters while earning top compliance ratings on internal audits and regulatory compliance reviews.

Named Dean of the Year, ITT Technical Institute (2007) and Central District (2005-2007), for leading a 20-employee department. Ranked in the top 10% for client retention by executing enterprise-wide retention strategies and change management.

Directed a 10-employee IT department, serving as team leadership, network administrator and technical support lead for the entire facility. Improved operational efficiency by implementing a customer database infrastructure upgrade and data governance protocols.

Bachelor of Science in Finance with a focus on Business Finance.

Master of Business Administration (MBA) in Business Administration with a focus on Marketing.