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@melissagrimley
Implementation manager with 10 years' cross-functional SME experience in onboarding and procurement.
I am an Implementation Manager with 10 years' experience working across sales, purchasing and customer implementation in SME environments. I specialise in managing end-to-end B2B onboarding, customer rebrands and product rollouts with a strong focus on client satisfaction and process efficiency.
I have a proven track record improving commercial outcomes and operational adoption, including increasing Signed vs Trading spend percentage from 34% to 106%. I lead internal kick-offs, maintain detailed project plans and deliver customer training to ensure smooth go-lives.
My procurement background includes roles as Purchasing Manager and Purchasing Executive, where I negotiated supplier terms, managed stock and developed purchasing procedures to reduce overstock and improve supplier performance. I use advanced Excel for forecasting, reporting and demand planning.
I bring a customer-centric, adaptable approach and strong cross-functional coordination skills, with hands-on experience configuring ERP/ordering systems, producing customised onboarding materials and driving continuous improvement from customer feedback.
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Work history, roles, and key accomplishments
Contego Safety Solutions
Jan 2024 - Present (1 year 10 months)
Managed end-to-end onboarding and product rollouts for B2B customers, improving adoption and increasing Signed vs Trading spend from 34% to 106% through process improvements and client training.
Contego Safety Solutions
Jan 2021 - Jan 2024 (3 years)
Processed purchase orders and managed supplier communications to maintain stock continuity and fulfil customer orders, handling substitutions and maintaining audit documentation.
Contego Safety Solutions
Jan 2015 - Dec 2019 (4 years 11 months)
Owned end-to-end purchasing for the business, negotiated supplier agreements, established purchasing procedures and metrics, and used advanced Excel forecasting to meet SLAs and reduce overstock.
Catch of the Day
Jan 2012 - Dec 2014 (2 years 11 months)
Managed over 40 supplier accounts and category P&L for Grocery Run, sourced 1,000+ SKUs, and implemented category strategies that improved revenue and process efficiency.
Deals.co.uk
Jan 2011 - Dec 2012 (1 year 11 months)
Generated new client deals through targeted outbound sales, managed end-to-end sales processes, and analysed market trends to support business development and revenue growth.
Degrees, certifications, and relevant coursework
National Diploma, Art & Design
2005 - 2006
Completed a National Diploma in Art & Design focusing on practical and theoretical aspects of visual arts and design.
A Levels & NCFE, Art, Design & English
2003 - 2005
Completed A Levels and an NCFE with subjects including English, Art, Design, and Life Drawing.
GCSEs, General Secondary Education
1999 - 2003
Achieved GCSEs across core subjects including high grades in English, Art, and History.
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