Melissa Grimley
@melissagrimley
Implementation manager with 10 years' cross-functional SME experience in onboarding and procurement.
United KingdomWhat I'm looking for
I am an Implementation Manager with 10 years' experience working across sales, purchasing and customer implementation in SME environments. I specialise in managing end-to-end B2B onboarding, customer rebrands and product rollouts with a strong focus on client satisfaction and process efficiency.
I have a proven track record improving commercial outcomes and operational adoption, including increasing Signed vs Trading spend percentage from 34% to 106%. I lead internal kick-offs, maintain detailed project plans and deliver customer training to ensure smooth go-lives.
My procurement background includes roles as Purchasing Manager and Purchasing Executive, where I negotiated supplier terms, managed stock and developed purchasing procedures to reduce overstock and improve supplier performance. I use advanced Excel for forecasting, reporting and demand planning.
I bring a customer-centric, adaptable approach and strong cross-functional coordination skills, with hands-on experience configuring ERP/ordering systems, producing customised onboarding materials and driving continuous improvement from customer feedback.
Experience
Work history, roles, and key accomplishments
Implementation Manager
Contego Safety Solutions
Jan 2024 - Present (1 year 11 months)
Managed end-to-end onboarding and product rollouts for B2B customers, improving adoption and increasing Signed vs Trading spend from 34% to 106% through process improvements and client training.
Purchasing Executive
Contego Safety Solutions
Jan 2021 - Jan 2024 (3 years)
Processed purchase orders and managed supplier communications to maintain stock continuity and fulfil customer orders, handling substitutions and maintaining audit documentation.
Purchasing Manager
Contego Safety Solutions
Jan 2015 - Dec 2019 (4 years 11 months)
Owned end-to-end purchasing for the business, negotiated supplier agreements, established purchasing procedures and metrics, and used advanced Excel forecasting to meet SLAs and reduce overstock.
Category Manager
Catch of the Day
Jan 2012 - Dec 2014 (2 years 11 months)
Managed over 40 supplier accounts and category P&L for Grocery Run, sourced 1,000+ SKUs, and implemented category strategies that improved revenue and process efficiency.
Sales Executive
Deals.co.uk
Jan 2011 - Dec 2012 (1 year 11 months)
Generated new client deals through targeted outbound sales, managed end-to-end sales processes, and analysed market trends to support business development and revenue growth.
Education
Degrees, certifications, and relevant coursework
City College Brighton
National Diploma, Art & Design
2005 - 2006
Completed a National Diploma in Art & Design focusing on practical and theoretical aspects of visual arts and design.
Haywards Heath College
A Levels & NCFE, Art, Design & English
2003 - 2005
Completed A Levels and an NCFE with subjects including English, Art, Design, and Life Drawing.
Oathall Community College
GCSEs, General Secondary Education
1999 - 2003
Achieved GCSEs across core subjects including high grades in English, Art, and History.
Availability
Location
United KingdomAuthorized to work in
Job categories
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