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Melissa Grimley

@melissagrimley

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Implementation manager with 10 years' cross-functional SME experience in onboarding and procurement.

United Kingdom

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What I'm looking for

I seek a client-focused role managing end-to-end onboarding or procurement where I can improve processes, drive adoption, and deliver measurable commercial impact.

I am an Implementation Manager with 10 years' experience working across sales, purchasing and customer implementation in SME environments. I specialise in managing end-to-end B2B onboarding, customer rebrands and product rollouts with a strong focus on client satisfaction and process efficiency.

I have a proven track record improving commercial outcomes and operational adoption, including increasing Signed vs Trading spend percentage from 34% to 106%. I lead internal kick-offs, maintain detailed project plans and deliver customer training to ensure smooth go-lives.

My procurement background includes roles as Purchasing Manager and Purchasing Executive, where I negotiated supplier terms, managed stock and developed purchasing procedures to reduce overstock and improve supplier performance. I use advanced Excel for forecasting, reporting and demand planning.

I bring a customer-centric, adaptable approach and strong cross-functional coordination skills, with hands-on experience configuring ERP/ordering systems, producing customised onboarding materials and driving continuous improvement from customer feedback.