MDMelissa Domingo
@melissadomingo
Senior analyst specializing in billing, invoice dispute resolution, process improvement, and client-focused delivery.
PhilippinesWhat I'm looking for
I am a Senior Analyst with extensive experience in billing, invoice dispute resolution, and global adjustments, delivering accurate reporting and SLA-driven results. I specialize in process improvement, training and assessment, queue management, and collaborating with clients and global teams to optimize operations.
Throughout my roles at Accenture I led dispute validation, managed queues and escalations, supported quality assurance, and created process documentation to increase efficiency. I combine strong analytical skills, attention to detail, and proficiency in productivity tools to meet targets and improve client experience.
Experience
Work history, roles, and key accomplishments
ACSenior Analyst in the Global Adjustment team responsible for managing billing and adjustment tasks, improving processes with DTPs, and acting as backup for QA to ensure SLAs and reporting accuracy.
ACManaged dispute validation, queues, and stakeholder liaison while implementing process improvements and testing to meet SLAs and improve resolution timelines.
ACHandled global invoicing and adjustment delivery, benefit administration, claims and appeals processing, and supported QA to ensure services met contractual SLAs.
Barista
Rustan's Coffee Corporation
Oct 2016 - Dec 2016 (2 months)
Operated coffee equipment, handled customer orders and payments, assisted with food preparation and inventory management while delivering customer service.
Education
Degrees, certifications, and relevant coursework
TPTechnological University of the Philippines
Bachelor of Science, Entrepreneurial Management
Graduate with a Bachelor of Science in Entrepreneurial Management from the Technological University of the Philippines.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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