MCMamadou Saliou Cisse
@mamadousalioucisse
Experienced accounting assistant with a focus on financial analysis.
PhilippinesWhat I'm looking for
I am an accounting assistant with over 5 years of experience in reconciliations, accounts payable/receivable, reporting, and P&L analysis. My career has been marked by a commitment to process improvement, successfully reducing discrepancies in financial reports by 15% through strategic initiatives. I possess strong proficiency in accounting software and financial analysis, which has enabled me to manage accounts effectively and contribute to organizational success.
Throughout my career, I have held various roles at Amazon, where I honed my skills in dispute resolution, cash application, and account management. Notably, I achieved a 98% contract renewal rate by fostering strong client relationships and resolving high-priority disputes with a 95% resolution rate within 48 hours. My ability to analyze data and implement process enhancements has led to significant improvements in accuracy and efficiency.
I am passionate about leveraging my skills in a dynamic environment where I can contribute to financial excellence and customer satisfaction. I thrive in roles that challenge me to think critically and creatively while delivering results that align with organizational goals.
Experience
Work history, roles, and key accomplishments
Customer Service
TalentPop
Oct 2024 - Present (8 months)
Handled a high volume of customer complaints, achieving an impressive 80% satisfaction rate. Developed strong problem-solving skills while processing returns and exchanges, fostering a positive customer experience.
Account Manager
Amazon
Sep 2023 - Present (1 year 9 months)
Managed and analyzed over 170 B2B contracts to ensure compliance. Coordinated with internal teams to resolve claims, which enhanced vendor loyalty. Achieved a 98% contract renewal rate by fostering strong client relationships.
Dispute Analyst
Amazon
Aug 2022 - Present (2 years 10 months)
Resolved high-priority disputes swiftly, ensuring a 95% resolution rate within 48 hours. Identified and corrected billing discrepancies through data analysis, leading to improved accuracy. Increased successful chargeback resolutions by 25% through strategic process enhancements.
Cash Application Analyst
Amazon
Aug 2021 - Present (3 years 10 months)
Resolved unidentified cash and misdirected payments using Oracle for accurate reconciliation. Streamlined data entry and reconciliation processes, achieving a 12% reduction in financial discrepancies within 6 months.
AWS Billing Analyst
Amazon
Aug 2020 - Present (4 years 10 months)
Managed a diverse portfolio of accounts, ensuring timely invoicing and accurate financial reporting. Assisted group administrators and vendors, resolving membership and billing issues.
Collections Analyst
Amazon
Aug 2019 - Present (5 years 10 months)
Managed daily collections by making over 30 calls to clients, achieving a monthly collection target. Negotiated favorable payment terms, achieving an impressive average debt reduction of 40% for clients.
Accounts Receivable Analyst
Allsectech Manila Inc
Feb 2019 - Present (6 years 4 months)
Managed daily collections by conducting over 30 client calls, consistently meeting monthly targets. Fostered strong relationships with key accounts, leading to a 15% increase in collection rates.
Education
Degrees, certifications, and relevant coursework
University General Lansana Conte of Sonfonia
Bachelor's degree, Modern Literature
Completed a Bachelor's degree focusing on Modern Literature. Gained comprehensive knowledge and analytical skills in literary studies.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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