Open to opportunities

Melissa Alcalá

@melissaalcal

Message

I support accurate payment operations and customer service across logistics and back-office processes.

Colombia

Message

What I'm looking for

I'm looking for an operations or customer service role where I can support efficient processes, accurate payment and documentation work, and positive customer or driver experiences while continuing to learn and grow.

At Maersk, I review and approve driver payments, validate supporting documentation, and resolve payment-related inquiries with accuracy and empathy.

I've also supported customers at Center Source by resolving inquiries, maintaining records, managing email communications, and coordinating with internal teams to improve the customer experience. I bring strong attention to detail, spreadsheet proficiency, and a customer-focused approach to daily operations.

I'm committed to continuous learning, effective collaboration, and efficient, reliable process support.

Experience

Work history, roles, and key accomplishments

Settlement

Maersk

Oct 2025 - Jun 2026 (8 months)

Reviewed and approved driver payments by validating documentation and ensuring compliance. Organized driver documentation and verified information against internal systems, while reporting additional payments using Excel and Teams.

Excel Microsoft Teams Payment Processing Document Management Attention To Detail Problem Solving

Customer Service Representative

Center Source

Jan 2024 - Oct 2025 (1 year 9 months)

Provided high-quality customer support by responding to inquiries and resolving issues. Managed back-office operations including email communication and record updates, while collaborating with internal teams to improve customer experience.

Customer Service Problem Solving Teamwork