Melisa Herrera

I am a compassionate and results-driven healthcare professional with over 5 years of experience in customer service, care coordination, and operational leadership. My background in medicine fuels my passion for enhancing the patient experience, ensuring that every interaction is meaningful and supportive. I am fluent in both English and Spanish, which allows me to connect with a diverse range of patients and clients.

Currently, I serve as a Customer Experience Manager at Pulse Medical, where I manage complex cases and supervise team performance. I have designed and implemented standard operating procedures that streamline operations and improve service delivery. My experience as a Customer Experience Agent has equipped me with the skills to handle installations and troubleshoot medical alert devices, always with empathy and accuracy. I thrive in remote team environments and am dedicated to fostering collaboration across departments.