At Vía Sano Salud, I coordinate the customer service team and follow prospective members through plan guidance and enrollment. I also resolve complex complaints, update the CRM and member database, and prepare internal performance reports.
Earlier, I coordinated customer relationships and commercial operations at Acción Promocional S.R.L. & Beautymax S.A., including key-account follow-up and staffing for events and brand campaigns. I also managed my own reflexology practice, overseeing appointments and personalized treatment follow-up.
