At Microsoft, I lead product strategy for People Experiences across Microsoft 365 platforms. I took Reachability from concept to GA after a two-week A/B test showed higher engagement with the contact option; it now appears in 93% of People Experiences sessions.
I also co-led adding Skills, including AI-generated skills, to help users showcase and manage professional skills; monthly average Skills users rose 63.9%. Before Microsoft, I led end-to-end delivery of Riverbank Solutions' Revenue Collection platform for seven county governments, integrating banks and M-Pesa.
