Open to opportunities

Meldrick Alba

@meldrickalba

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Enrollment-focused customer service professional driving engagement and retention.

Philippines

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What I'm looking for

I seek a role combining enrollment or customer-facing responsibilities with marketing and CRM work, in a collaborative team focused on growth and measurable impact.

I am an enrollment marketing and customer service professional with hands-on experience engaging leads, managing communications, and improving conversion rates for educational and retail organizations.

At Apec School I conducted telemarketing, followed up on submissions and payments, and developed targeted campaigns that increased enrollment by 15%, while collaborating on social content and performing market research to strengthen recruitment strategies.

At Inspiro I supported customers via live chat, phone, and email, processed refunds and order changes, and worked with internal teams to resolve complex issues, improving customer satisfaction and operational flow.

I am skilled in data management, CRM tools, social media platforms, and productivity software, and I bring a service-oriented mindset, strong administrative capability, and a focus on measurable results.

Experience

Work history, roles, and key accomplishments

Enrollment Marketing Assistant

Apec School

Jul 2024 - Aug 2025 (1 year 1 month)

Executed targeted marketing and telemarketing campaigns that increased enrollments by 15%, managed applicant follow-ups for documents/payments, and improved inbound/outbound communications to streamline the enrollment process.

Telemarketing Enrollment management Social Media Marketing CRM Market Research Lead Nurturing Content Creation

Customer Service Representative

Inspiro

May 2024 - May 2025 (1 year)

Provided multichannel customer support via chat, phone and email, processed refunds/replacements, and delivered sales assistance that improved customer satisfaction and streamlined order resolution.

Customer Service Live Chat Support Phone Support Email Support Order Management CRM Troubleshooting

Education

Degrees, certifications, and relevant coursework

National Teachers College

Senior High School, Science, Technology, Engineering, Mathematics

2021 - 2023

Activities and societies: Member of Red Cross Youth Council

Completed Senior High School with a STEM (Science, Technology, Engineering, Mathematics) specialization and participated as a member of the Red Cross Youth Council.