Meldrick Alba

I am an enrollment marketing and customer service professional with hands-on experience engaging leads, managing communications, and improving conversion rates for educational and retail organizations.

At Apec School I conducted telemarketing, followed up on submissions and payments, and developed targeted campaigns that increased enrollment by 15%, while collaborating on social content and performing market research to strengthen recruitment strategies.

At Inspiro I supported customers via live chat, phone, and email, processed refunds and order changes, and worked with internal teams to resolve complex issues, improving customer satisfaction and operational flow.

I am skilled in data management, CRM tools, social media platforms, and productivity software, and I bring a service-oriented mindset, strong administrative capability, and a focus on measurable results.