At Downriver Medical Associates, I answer more than 60 calls daily, manage the inbox between patients and providers, and support first-call resolution. I also verify insurance, pre-register patients, and schedule appointments.
At Henry Ford Health, I scheduled, checked in, checked out, and pre-registered appointments for 11 providers, consistently scoring 98% or above on the KPI scorecard. On the temporary EPIC Gallery Fax Indexing Team, I taught AI to sort and label HF/Ascension Workqueues faxes accurately.
Earlier, I trained staff on POS systems and helped open new locations at Founders Brewing Co. and HopCat. I’m committed to helping people get the things they need.
