At Anushwa Global, I manage B2B last-mile delivery and fulfillment across 70+ institutional accounts. I established escalation mechanisms that contributed to a 95% reduction in recurring customer complaints and created a Claude-driven pipeline that cut cycle times by 2 days.
At Equiniti, I automated large-transaction reporting with Microsoft Copilot, reducing manual reporting effort by 40%, and built Power BI dashboards to track investor KPIs. Earlier, I analyzed marketing datasets at Kantar and co-authored a peer-reviewed study at the Centre for Cellular and Molecular Biology.
