Andrea Lorenzo Gambadoro

At Idorsia Pharmaceuticals, I resolve complex end-user issues within SLA, manage Windows 365, Microsoft 365, OKTA, Azure, AWS, and ServiceNow environments, and own endpoint, collaboration, and identity-platform operations. I also oversee the lifecycle, budget, vendors, and reliable delivery of meeting-room and AV technology across 10 facilities.

Previously at CAREL, I led global ITIL and ITSM processes for 1,200 users, coordinated ServiceNow implementation work, and developed service-management roadmaps, KPIs, and continuous-improvement initiatives. My work reduced incident resolution time by approximately 25%, improved CSAT by 15%, and strengthened CMDB, ITOM, incident, change, and problem-management practices.

My background also includes senior engineering at Telenia Software, IT security administration at State Street, global data infrastructure work at Apple, and leading a 30-agent customer support team at ZeniMax Online Studios. I bring hands-on experience across service delivery, cybersecurity, DevOps, infrastructure automation, data quality, and technical coaching.