At HDFC LIFE INSURANCE, I managed end-to-end delivery of strategic initiatives, including a speech-to-text analytics solution, an HR chatbot, Ops Genie, and a facial recognition tool.
For the Unified Data Platform, I led the business analysis workstream and coordinated business teams and system integrators across Retail and Group segments. I also oversaw ICM and HMS integrations through Dev, SIT, UAT, and Production.
At AVANSE FINANCIAL SERVICES, I served as Business Analyst for fundraising due diligence and led a Centre of Excellence initiative focused on innovation. I also researched innovation trends and shared emerging ideas through an employee newsletter and interview series.
At ADITYA BIRLA HOUSING FINANCE, I led core system enhancement and RPA projects from requirements through go-live. I also worked with Unit Heads on process improvements and coordinated the launch of WhatsApp and IVR-based customer-service channels.
