At Light & Wonder, I interacted directly with clients to understand declining participation and implemented targeted solutions that increased customer footfall from 20% to 60%. I also built and maintained KPI dashboards to track performance against organizational objectives.
At Knack Systemsand Services PvtLtd, I translated business requirements into functional specifications for SAP Commerce/Hybris e-commerce solutions. I defined requirements for product catalogs, PLP and PDP experiences, search, and navigation, and worked with technical teams on integrations and API/data flows.
Across my business analyst roles, I’ve created BRDs, FSDs, process flows, and user stories, and coordinated UAT and defect resolution. I’ve also used SQL, MySQL, Tableau, and Excel for data validation, KPI tracking, and reporting.
