At Trinity School of Durham and Chapel Hill, I provide Tier 1–2 support for faculty and staff, resolving complex hardware, software, and access issues. I manage tickets through resolution, perform root cause analysis, and create user-friendly documentation.
I manage Jamf endpoints through configuration profiles, policies, and scripts, while maintaining IT asset records in IncidentIQ. I also administer internet filtering systems and coordinate solutions with vendors and internal stakeholders.
Previously at Wake County Public Schools, I supported IT operations across 200 sites serving approximately 160,000 users. I led help desk operations, migrated 25,000+ iPads into Jamf, and administered Microsoft 365 and Google Workspace access for 180,000+ users.
I've also supported 1:1 device environments at Knox County Schools, troubleshooting macOS and iOS issues, coordinating Apple GSX repair workflows, and training end users. I translate technical issues into clear, actionable steps for the people I support.
