Megan Lewis
@meganlewis1
Technical 1st Line Support Analyst at CRB Cunninghams, resolving customer cases from enquiry to resolution.
United KingdomWhat I'm looking for
At CRB Cunninghams, I provide remote first-line technical support by telephone and email, guiding customers through solutions and keeping them informed.
I own support cases from initial enquiry to resolution, investigate technical issues, and work with Product, Engineering and Sales teams on complex enquiries. I also identify recurring issues and contribute to customer experience improvements.
Earlier, I delivered customer service at Olympus Chip Shop and supported office tasks at CRB Cunninghams, including maintaining records in Microsoft Excel. I'm seeking a remote Customer Success, Customer Experience or Client Support role.
Experience
Work history, roles, and key accomplishments
Technical 1st Line Support Analyst
CRB Cunninghams
Sep 2022 - Present (4 years 2 months)
Provided remote first-line technical support by telephone and email, owning cases from initial enquiry to resolution. Investigated technical issues and collaborated with Product, Engineering, and Sales teams to resolve complex enquiries.
Customer Assistant
Olympus Chip Shop
Jan 2019 - Apr 2023 (4 years 3 months)
Delivered friendly, efficient customer service and handled enquiries and complaints professionally. Processed cash and card payments accurately and built positive relationships with regular customers.
Office Work Experience
CRB Cunninghams
Mar 2018 - Apr 2018 (1 month)
Supported filing, document organisation, data entry, and day-to-day office tasks. Used Microsoft Excel to maintain accurate records and organise information.
Education
Degrees, certifications, and relevant coursework
Cadbury Sixth Form College
BTEC Level 2, Health & Social Care, Travel & Tourism, iMedia
2019 - 2022
Grade: D*D*
Completed BTEC Level 2 Health & Social Care and BTEC Travel & Tourism with grade D*D*, and Cambridge National iMedia.
Woodrush High School
GCSE, General
2014 - 2019
Completed GCSE qualifications.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Interested in hiring Megan?
You can contact Megan and 600K+ other talented remote workers on Himalayas.
Message MeganGet matched with your dream remote job
Sign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
