I've improved lending experiences at Credit Karma, increasing loan pre-qualification completion by 15% and partner-offer click-through rates by 37% through simplified application flows and offer presentation.
Most recently at BorrowWorks, I rebuilt a multi-brand design system into a reusable component library, simplified client onboarding workflows, and implemented ADA-compliant patterns across the product suite. I also helped leadership gain real-time product visibility through AI-assisted analytics dashboards and KPI reporting.
At OneMain Financial, I redesigned self-service help-center content and navigation, reducing support-center dependency by 20%, while shaping MVP strategy for two new products through discovery research, competitive analysis, and priority mapping.
Across Ahold Delhaize USA, Kroger, Lowe's, Levvel.io, WebstaurantStore, and Dealer.com, I've designed digital wallets, eCommerce journeys, internal tools, connected-home experiences, design systems, and HTML5 advertising. I bring end-to-end UX/UI practice grounded in research, accessibility, testing, and close cross-functional collaboration.
