Open to opportunities

Megan Browning

@meganbrowning

Message

Accomplished general manager with 14 years' quick-service leadership and strong sales expertise.

United States

Message

What I'm looking for

I am seeking a leadership role in restaurant or operations management where I can drive revenue growth, develop teams, and improve customer experience.

I am an accomplished General Manager with 14 years of experience in the quick-service restaurant industry, focused on team leadership, operational excellence, and customer satisfaction.

I have directed daily high-volume operations, supervised and trained teams of roughly 20 employees, implemented upselling strategies that significantly increased revenue, and maintained compliance with health and safety audits.

Previously I worked in call center sales and customer service, consistently meeting or exceeding sales goals through high-volume inbound and outbound calling, objection handling, and relationship building.

I am bilingual in English and Spanish, hold a ServSafe certification, and bring hands-on experience in scheduling, inventory control, staff training, and resolving customer concerns to drive both service quality and profitability.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Sonic Drive-In

Nov 2019 - Present (6 years 3 months)

Directed daily operations of a high-volume quick-service restaurant, achieving customer satisfaction above 90% and increasing revenue by 80% through strategic upselling and promotions.

Team Leadership Operations Management Inventory Control Upselling Customer Service Budget Management

Shift Manager

Miller's Ale House

May 2011 - Sep 2016 (5 years 4 months)

Managed shift operations including scheduling, floor plans, cash handling, and sidework to ensure flawless shifts and consistent service delivery.

Shift Management Scheduling Cash Handling Customer Service Staff Supervision Food Service Operations

Customer Sales Representative

Career Connection Network

Jun 2008 - Feb 2014 (5 years 8 months)

Managed high-volume inbound and outbound sales calls, consistently meeting or exceeding sales targets while resolving complex customer issues to maintain satisfaction.

Inbound Sales Objection Handling Lead Generation Customer Retention CRM

Medical Coordinator

Kings Highway Orthopedic

Dec 2010 - Jun 2013 (2 years 6 months)

Coordinated patient scheduling and front-desk operations, performed data entry, managed office supplies, and supported clinic administrative workflows.

Patient Scheduling Data Entry Reception