Open to opportunities

Meena Saini

@meenasaini

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Dedicated customer service professional with strong communication skills.

United States

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What I'm looking for

I am looking for a customer service role that values communication and teamwork, offering opportunities for growth and development.

I am a dedicated and reliable individual with a strong commitment to providing exceptional customer service. With a background in various roles, including pharmacy technician and bank teller, I have honed my ability to handle transactions efficiently while ensuring customer satisfaction. My experience in fast-paced environments has equipped me with the skills to resolve inquiries and build lasting relationships with clients.

Throughout my career, I have demonstrated strong math skills and attention to detail, which are essential in managing billing requirements and ensuring accurate transactions. I am fluent in English, Hindi, and Punjabi, allowing me to communicate effectively with a diverse clientele. My goal is to leverage my skills and experience in a customer service-oriented position where I can contribute to creating positive experiences for clients and fostering business success.

Experience

Work history, roles, and key accomplishments

Current

Billing Department

Current

Andrews Pharmacy

Sep 2023 - Present (1 year 9 months)

Managed billing requirements, uploaded payment files, and accurately posted payments. Resolved claim denials, addressed submission issues, and performed eligibility checks.

Billing Payment Processing Customer Service

Pharmacy Technician

Walmart

Nov 2022 - Sep 2023 (10 months)

Managed pharmaceutical inventory using automated systems, ensuring accurate and timely delivery and stocking. Provided exceptional customer service, assisting with prescriptions and addressing needs.

Inventory Management Automated Systems (MES Customer Service Prescription Assistance Medication Inventory Stock Rotation

Medical Assembler Operator

St. Jude Medical Abbott

May 2021 - Nov 2022 (1 year 6 months)

Assembled and packaged medical device products in a clean room environment using approved manufacturing procedures. Proficient in SAP for incoming material QC requirements.

Medical Device Assembly Packaging SAP

Teller

Santander Bank

May 2019 - May 2021 (2 years)

Managed cash drawer, ensuring accurate and prompt transactions while adhering to credit union guidelines. Assisted customers with deposits, checking, withdrawals, and money orders.

Customer Service Relationship Building Referrals

Education

Degrees, certifications, and relevant coursework

Bunker Hill Community College

Associate of Science, Computer Science

Completed coursework in computer science, focusing on core programming concepts and data structures. Developed foundational skills in software applications and problem-solving.

Sri Guru Teg Bahadur College

High School Diploma, Home Nursing

Obtained a High School Diploma with a specialized curriculum in Home Nursing. Gained foundational knowledge in patient care, health support, and basic medical practices.