At ServiceNow, I build AI Engagement Experience capabilities, including a virtual-agent framework that dynamically renders UI components from conversation intent. I also developed Conformance Scan to detect deprecated client-script APIs and use generative AI to suggest replacements.
I refined few-shot prompts for canvas recommendations to 90% accuracy and built a component host supporting floating, docking, and modal widget experiences. I mentor 3–4 developers and help resolve production issues across Activity Stream, Forms, Condition Builder, and Controls.
At Expedia Group, I led products in Customer Centre as a Service and mentored 4–6 developers. I owned a Windows desktop screen-recording client that replaced an external solution, saved $1 million annually, and operated at 98% SLA; I also delivered a voice-transcription platform handling 200,000 requests daily.
Earlier, I built offline-first POS systems serving 3,000+ restaurants at LimeTray, migrated CouchDB workloads to a multi-cluster distributed system handling 1 million tickets per day with zero downtime, and co-founded Farad Books, growing it to 1,500 readers.
