Tyrell Wallace
@tyrellwallace
I support secure, reliable IT operations through field support, cybersecurity monitoring, and risk management.
United KingdomWhat I'm looking for
At Mercedes-Benz and Capita, I’ve supported technical equipment, resolved software issues, managed on-site installations and repairs, and consistently met and exceeded SLAs. I’ve also trained staff and clients to use Microsoft Defender Business effectively.
At Capslock, I strengthened cybersecurity infrastructure through security monitoring, incident analysis, risk management, and network security planning covering firewalls, access control, and VPNs. I bring hands-on IT support experience alongside practical cyber security knowledge focused on keeping business operations running smoothly.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Mercedes Benz
Apr 2024 - Present (2 years 6 months)
Provided technical support, troubleshooting, and maintenance for technical equipment. Delivered training on Microsoft Defender Business and consistently met service level agreements.
Provided on-site technical support, managed installations and repairs, and consistently met service level agreements. Trained staff on Microsoft Defender Business and resolved technical issues.
Cyber Security Practitioner
CAPSLOCK
Jan 2023 - Dec 2023 (11 months)
Applied advanced technologies to address cybersecurity challenges, managed risks, and developed network security plans. Utilized security monitoring tools and conducted incident response.
Safely operated delivery vehicles, managed logistics, and provided excellent customer service. Maintained accurate delivery records and paperwork.
Account Manager
Allianz Partners
Sep 2019 - Aug 2020 (11 months)
Managed client relationships, negotiated contracts, and provided administrative support. Ensured workflow efficiency and maintained accurate records.
Education
Degrees, certifications, and relevant coursework
Coventry University
BSc, Finance and Investment
2016 -
Grade: 2.1
BSc in Finance and Investment foundation degree from Coventry University.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Skills
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