I've resolved 1,000+ Salesforce issues as a Developer Support Engineer, covering administration, Flows, Apex, DevOps, and production support. I also lead swarm groups to diagnose production issues and deliver scalable Territory Planning solutions.
At Capgemini, I supported Volkswagen's Sales and Service Cloud operations, resolved incidents within SLA, delivered hot fixes, and automated processes to reduce manual work.
For RMIT University, I worked across Education, Sales, and Service Clouds, designing Flows, Validation Rules, Workflow Rules, and Assignment Rules. I managed requirements and release cycles, built reports and dashboards, and deployed through VS Code, Bitbucket, AWS, and Change Sets.
I'm a Salesforce-certified professional recognized as a STAR Performer for delivery and client satisfaction, with hands-on experience in Apex, Lightning Web Components, data operations, and technical mentoring.
