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McKenzie McCartMM
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McKenzie McCart

@mckenziemccart

I build insight-led brand and CRM strategies that drive cultural relevance, loyalty, and measurable growth.

United States
Message

What I'm looking for

I'm looking to lead insight-led brand, CRM, and customer experience strategy for modern brands, partnering with creative and media teams to build culturally resonant work that drives lasting relationships and measurable growth.

I've spent 13+ years shaping how modern brands show up and stay relevant in people's lives, translating human insight into brand systems that create meaning and measurable impact.

At VML, I lead end-to-end creative brand strategy for clients including the United States Marine Corps, IKEA Canada, Samsung, and Campari Groupe. My CRM planning for Campari Groupe delivered 3400% subscriber growth and a 45% CTR increase in FY24, while IKEA Canada's loyalty strategy generated $4.3M in attributable revenue and a 4.5x increase in onboarding engagement.

Previously at Digitas, I developed Delta Air Lines' Days of Deals strategy, generating $21.6M in revenue and 848M SkyMiles redeemed. I also optimized #SkyMilesLife, helping drive a 278% increase in Instagram engagement and a 91% sentiment uplift.

I'm equally comfortable setting a big-picture brand vision and mapping the customer experience. I lead teams through ambiguity, align senior stakeholders, and push work to be sharper, smarter, and more culturally attuned.

Experience

Work history, roles, and key accomplishments

VM
Current

Brand Strategy Director

VML

Sep 2021 - Present (5 years)

Collaborate with creative and media teams to align insights with bold, culturally resonant creative across a large client portfolio. Orchestrate end-to-end creative brand strategy for United States Marine Corps, IKEA Canada, Samsung, and Campari Groupe, including guiding narrative development, crafting engagement approach, and managing overall campaign direction.

Education

Degrees, certifications, and relevant coursework

Ithaca College logoIC

Ithaca College

Bachelor of Science, Integrated Marketing Communications

Activities and societies: Rod Sterling Scholar for 'Outstanding Creative Work'

Earned a Bachelor of Science in Integrated Marketing Communications with minors in Communication Management & Design, Sociology, and Law. Recognized as a Rod Sterling Scholar for outstanding creative work.

Hyper Island logoHI

Hyper Island

Certification, Digital Marketing

Completed a Digital Marketing Certification from Hyper Island in Stockholm, Sweden.

Tech stack

Software and tools used professionally

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