Mbaeri Flora

With over a decade of experience in customer service and education, I have honed my skills in client relations and support. My journey began at Siben Int’l Ltd, where I responded to 80% of client needs, ensuring satisfaction and adherence to service standards. My proactive approach led to increased product demand through tailored recommendations, and I maintained strong customer retention by following up on communications.

In my role with the NPOWER Government Empowerment Programme, I collaborated closely with the Head of Department to deliver quality classes, supporting students in practical applications that prepared them for higher examinations. My commitment to excellence is reflected in my ability to deliver weekly performance reports, showcasing my dedication to continuous improvement and educational success.

Currently, I am engaged with Time-Lion Global Ventures, where I focus on transaction processing and bookkeeping, fostering good customer relationships that have contributed to significant growth over the years. I am passionate about leveraging my skills to enhance customer experiences and drive organizational success.