Mbabazi Sandra
@mbabazisandra
Experienced customer-focused project and office administrator driving service excellence and inclusion.
UgandaWhat I'm looking for
I am a self-driven, highly organized professional with strong interpersonal, analytical, and communication skills, passionate about delivering high-quality work and high-impact solutions.
In my current role as a Customer Experience Advisor at dfcu Bank, I build strong client relationships, resolve complex issues, gather and analyze feedback, and introduced process improvements that standardized service and boosted team coordination.
Previously I coordinated projects for people with disabilities, successfully delivering advocacy and accessibility initiatives on time and within budget, increasing community awareness and improving inclusion.
My background also includes office administration, probation casework, and retail cashiering with leadership responsibilities; I focus on efficiency, stakeholder collaboration, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Experience Advisor
dfcu Bank
May 2023 - Present (2 years 10 months)
Provide customer support and product education across retail banking channels, resolved complex escalations, and implemented service guidelines that improved response consistency and customer satisfaction.
Project Support Officer
Action to Positive Change
Jan 2021 - May 2023 (2 years 4 months)
Coordinated disability-focused projects, delivered initiatives on time and within budget, and led awareness campaigns that increased community engagement and accessibility.
Office Administrator
Kudos Consulting Uganda Limited
Feb 2017 - Jan 2019 (1 year 11 months)
Managed office operations, procurement and documentation, streamlined administrative processes to reduce costs, and organized events and client meetings to improve engagement.
Probation Officer
Kampala Capital City Authority
Jan 2016 - Dec 2016 (11 months)
Managed probation cases, attended court hearings and counseled families, achieving successful rehabilitation and strengthened partnerships with local service providers.
Cashier / Sales Associate
JK and Associates Company Limited
Jan 2012 - Dec 2015 (3 years 11 months)
Handled cash operations and customer service, improved sales through upselling and promotions, reconciled cash discrepancies and trained new staff, and was promoted to a managerial role.
Education
Degrees, certifications, and relevant coursework
Uganda Christian University, Mukono
Bachelor of Social Work and Social Administration, Social Work and Social Administration
Completed a Bachelor's degree in Social Work and Social Administration at Uganda Christian University, focusing on social welfare practice and community interventions.
Uganda Christian University, Mukono
Diploma in Social Work and Social Administration, Social Work and Social Administration
Completed a Diploma in Social Work and Social Administration with training in case management, community outreach, and social services delivery.
Katikamu Secondary School
Uganda Advanced Certificate of Education, General Secondary Education
Attained the Uganda Advanced Certificate of Education (UACE) with general secondary-level studies preparing for tertiary education.
Gombe Secondary School
Uganda Certificate of Education, General Secondary Education
Completed the Uganda Certificate of Education (UCE) covering core secondary school subjects.
Availability
Location
UgandaAuthorized to work in
Job categories
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