Mayvelyn Vegafria

I’m a results-oriented Purchasing Specialist and Assistant Team Leader with more than 2 years of BPO experience supporting high-volume ticket purchasing operations. I’m known for resolving purchasing, payment, and account issues under strict deadlines while staying calm and decisive under pressure.

As an Assistant Team Leader - Purchasing Specialist at Virtual Experts Philippines OPC, I led a team of 8 to 10 Purchasing Specialists and maintained daily workflow coordination during high-demand ticket releases. I coordinated the successful purchase of 200 to 500 event tickets per sales campaign, achieved productivity exceeding 10 transactions per hour while protecting purchasing accuracy, and reduced operational interruptions by resolving ticket release issues in real time. I also communicated daily updates and process changes through Slack and Loom to improve team response during live operations.

Before that, as a Sales and Order Entry Associate at iQor Bacolod, I processed customer orders with high accuracy and handled returns, reimbursements, and shipment delays. I bring strong operational execution, customer support instincts, and a solid toolkit across Google Workspace, Slack, Loom, and ticket/order management systems.