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Joselyn Venisha

@joselynvenisha

Cloud IAM & Modern Workplace Engineer at SAP Fioneer, automating user provisioning and reporting with PowerShell and Microsoft Graph API.

India

Message

At SAP Fioneer, I administer Microsoft 365 and Atlassian platforms for 1000+ global enterprise users, supporting identity, access, and device services. I also automate user provisioning, license assignment, and reporting with PowerShell and Microsoft Graph API integrated with ServiceNow lifecycle workflows.

At Cognizant Technology Solutions, I resolved 700+ incidents with 100% SLA compliance and documented procedures that reduced average resolution time by 25%. I also supported identity operations and managed device compliance, including onboarding and offboarding automation.

Experience

Work history, roles, and key accomplishments

Current

Cloud IAM & Modern Workplace Engineer

Current

SAP Fioneer

Oct 2025 - Present (1 year 1 month)

Administer Microsoft 365 and Atlassian platforms for 1000+ global users, manage identity and access, and configure endpoint management. Automate provisioning and reporting with PowerShell and Microsoft Graph API.

Sr. Systems Engineer, IAM & M365 Engineer L2

Cognizant Technology Solutions

Aug 2023 - Sep 2025 (2 years 1 month)

Resolved 700+ service incidents with 100% SLA compliance and reduced resolution time by 25% through documentation. Delivered L2 identity operations and end-user support for enterprise clients.

Jira Entra ID RBAC Conditional Access MFA Identity Governance Microsoft Defender for Office 365 Intune MDM PowerShell Windows Autopilot

Systems Engineer, IT Engineer L1

Cognizant Technology Solutions

Nov 2020 - Jul 2023 (2 years 8 months)

Managed incidents in ServiceNow and BMC Remedy, maintaining SLA compliance. Provided technical and identity support including Azure AD password resets, MFA registration, and BitLocker recovery.