Mayur Sawant
@mayursawant
I lead enterprise IT automation programs that reduce ticket volumes and improve operational efficiency.
IndiaWhat I'm looking for
At CMS IT Services, I lead IT automation operations using Anakage Heal IT, creating Auto-Heal playbooks, automation roadmaps, maturity assessments, and value-realization metrics. I identify automation use cases from incident trends and L1–L3 workload patterns while maintaining production stability through continuous improvement.
Across CMS, Tecknodreams Software Consultancy, Karvy Innotech, and HCL Services, I've delivered enterprise ITSM, endpoint automation, predictive remediation, chatbot, and self-service deployments. I've managed discovery, workshops, BRD/SOW contributions, UAT, go-live, hyper-care, feasibility assessments, and PoCs for multiple enterprise customers.
I've supported environments of 5,000–15,000 endpoints and delivered automation initiatives that reduced repetitive ticket volumes by approximately 30–40%. I bring 20 years of IT operations experience, grounded in SLA governance, ITIL practices, stakeholder coordination, and measurable service improvement.
Experience
Work history, roles, and key accomplishments
Manager – IT Automation Operations
CMS IT Services Pvt Ltd
Sep 2024 - Present (1 year 11 months)
Lead automation operations with various modules of Heal IT, driving automation roadmap, maturity assessments, and quarterly value realization metrics. Define automation use-cases based on incident trend analysis and operational workload patterns, and ensure production stability of automation workflows.
Education
Degrees, certifications, and relevant coursework
Welingkar's University
Master of Business Administration, Business Administration
Pursued an MBA, gaining advanced knowledge in business management and leadership.
YCMOU University
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications, building a foundation in computer science and applications.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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