punith manjunatha
@punithmanjunatha
Service Manager at Target Retail who improved incident response and supported AI-powered incident automation.
IndiaWhat I'm looking for
At Target Retail, I’ve standardized incident workflows and supported automation initiatives, including automated Rally summaries and status page communications. I’ve also worked with Engineering teams to improve monitoring and early incident detection.
At Target Retail, I delivered RITA, an AI-powered incident response assistant that streamlined triage and enabled incident updates in under 15 minutes. I also contributed to StoresCentral, which improved mean time to detect by 80%, and automated case creation, which improved first-time resolution by 75% and raised CSAT from 4.2 to 4.8.
Experience
Work history, roles, and key accomplishments
Service Manager
Target Retail
Apr 2024 - Present (2 years 7 months)
Streamlined operational workflows and implemented corrective actions to improve incident response efficiency. Supported automation initiatives and ensured adherence to ITIL frameworks.
Coordinated technical initiatives and managed workload prioritization for new projects. Automated manual processes and monitored service performance to ensure SLA adherence.
Managed resource allocation and shift scheduling to ensure optimal operational coverage. Coached and mentored team members, and prepared performance reports for management.
Supported HPE enterprise servers, storage, networks, and cloud environments. Coordinated end-to-end deployments and managed SAN administration.
Technical Support Engineer
Convergys India
Jan 2018 - Jan 2019 (1 year)
Diagnosed and resolved OS, hardware, and software issues. Mentored junior engineers and developed knowledge repositories to improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
Visvesvaraya Technological University
Bachelor of Engineering, Electronics & Communication
2013 - 2017
Bachelor of Engineering in Electronics & Communication from Visvesvaraya Technological University, Belgaum, from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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