At Thomson Reuters, I provided L2 support for complex infrastructure, application, and end-user issues across global environments. I handled incident triage and root cause analysis, working to resolve high-priority incidents within SLA targets.
I supported Microsoft Azure, including VM provisioning and RBAC, and administered Microsoft 365 services such as Exchange Online, Outlook, Teams, OneDrive, and SharePoint. I also managed Active Directory and Entra ID access and authentication issues.
At Visionet Systems Pvt. Ltd., I administered Windows Server environments and VMware vSphere. My work included server patching, security hardening, and support for high availability, DRS, and vMotion.
Earlier, at Puthur Infotech Pvt. Ltd. and Team Computers Pvt. Ltd., I provided L1/L2 and L1 technical support for desktop, network, and application issues. I also earned Microsoft Azure administrator and solutions architect certifications, along with VMware and Windows Server qualifications.
