Looking for a job

Mayank Bhatnagar

@mayankbhatnagar2

Message

Dynamics 365 CE Consultant at Capgemini who improved case-routing accuracy and increased First Call Resolution by 15%.

United States

Message

What I'm looking for

I'm targeting opportunities in the Detroit Metro area that are hybrid or remote.

At Capgemini, I led functional design and requirements work for Dynamics 365 CE and Power Platform deployments supporting more than 2,000 users across four regional business units. I designed Omnichannel routing across chat, WhatsApp, and IVR, helping increase First Call Resolution by 15%.

I also configured Dataverse solutions and Power Automate flows, including DocuSign API integrations that reduced manual processing time by 30%. At Larsen & Toubro Ltd., I led presales strategy for Dynamics 365 and Power Apps opportunities and mentored a group of 20 business analysts and functional consultants.

Experience

Work history, roles, and key accomplishments

Dynamics 365 CE Consultant

Capgemini

Feb 2022 - Sep 2026 (4 years 7 months)

Led end-to-end functional design and requirements elicitation for enterprise Dynamics 365 CE and Power Platform deployments, delivering scalable CRM solutions for over 2,000 users. Designed Omnichannel routing and SLA KPIs, improving case-routing accuracy and enabling a 15% increase in First Call Resolution.

Microsoft Dynamics 365 CE Power Platform Power Automate Dataverse Omnichannel SLA Management Azure DevOps Jira Microsoft Copilot AI Builder REST APIs Docusign Agile Scrum

Presales Lead / CRM and Power Apps Consultant

Larsen & Toubro Ltd.

Aug 2019 - Feb 2022 (2 years 6 months)

Spearheaded presales strategy and solution architecture for enterprise Dynamics 365 and Power Apps opportunities, leading discovery workshops and preparing RFP/RFI responses. Mentored a cross-functional group of 20 business analysts and functional consultants.

Pre Sales Solutions Architect Dynamics 365 PowerApps RFP RFI Discovery Workshops Stakeholder Management Mentorship

Enterprise Sales / Digital Transformation Consultant

Datamato Technologies

Jan 2016 - Jan 2019 (3 years)

Led enterprise sales initiatives for IBM Cloud, Data and AI, Automation, Storage, and Power Systems across strategic accounts. Developed sales pipeline through prospecting, consultative selling, and multi-stakeholder engagement.

Enterprise Sales IBM Cloud Data and AI Automation Storage Power Systems Consultative Selling CRM

Retail Operations / Sales and Marketing Leadership

Future Group and Shoppers Stop Ltd.

Feb 2011 - Dec 2015 (4 years 10 months)

Led retail operations, sales execution, merchandising, customer engagement, and marketing campaigns. Built a foundation in frontline operations, customer experience, and process improvement across retail environments.

Retail Operations Sales Marketing Merchandising Customer Engagement Team Leadership Inventory Management