mayank bhartihere
@mayankbhartihere
I resolve Amazon customer queries through chat, delivering timely, accurate support and first-contact resolution.
IndiaWhat I'm looking for
At Concentrix in Ranchi, I support Amazon customers through chat, handling order tracking, returns, refunds, cancellations, product information, and account-related issues.
I provide accurate information aligned with Amazon policies, document every interaction, and escalate complex cases to the relevant teams when needed. I focus on timely responses, first-contact resolution, SLA compliance, and customer satisfaction.
I'm comfortable with chat and email handling, CRM tools, MS Office, Tally ERP 9, fast and accurate typing, and basic troubleshooting. I communicate professionally in English and Hindi and am available for remote work immediately.
Experience
Work history, roles, and key accomplishments
Handling customer queries via chat for Amazon, assisting with order tracking, returns, refunds, cancellations, and account issues. Maintaining high customer satisfaction through first-contact resolution and adhering to SLA and quality standards.
Education
Degrees, certifications, and relevant coursework
Mahavir Inter School
Intermediate, General Studies
Grade: 78%
Completed Intermediate with 78% in 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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