Maya Menon

I’m a results-driven Trust & Safety and KYC/AML professional with 6.5+ years of experience supporting global operations. I combine due diligence investigations, identity verification, risk assessment, and multilingual customer support to keep member experiences safe and compliant.

As a Member Support Consultant 2 (Spanish), I handled 100+ Trust & Safety cases monthly across LATAM, EU, and US regions. I conducted investigations for account restriction and recovery workflows, reduced account recovery resolution time by ~15%, and improved customer satisfaction by 40% while reducing escalations by 30% through effective issue resolution and Spanish support.

Previously at Tata Consultancy Services, I performed KYC verification and AML compliance checks for high-risk clients, managing 200+ KYC workflows monthly. I carried out periodic KYC re-reviews based on client risk ratings and maintained secure documentation storage to support audit readiness.

I also built customer-facing expertise as a Customer Care Officer supporting US banking and telecommunications clients. Today, I strengthen my operational toolkit with “AI for Business Growth” certification and a B2 Spanish credential, and I’m motivated to apply compliance rigor, fraud prevention, and process improvement—using AI-assisted workflow optimization where it helps.