At Chipper Cash, I support virtual card and payment operations, investigate complex transaction issues, and coordinate with Product, Engineering, Compliance, and external partners. I contributed to virtual card launches in Nigeria, Uganda, Ghana, and the United States, including a US-dollar card in Nigeria made available to over 1 million customers.
I’ve also supported improvements to refunds, customer complaints, and verification workflows. My work contributed to a 19% improvement in failed-card-refund SLA performance, a 70% reduction in customer complaints, and more than 450,000 successful verifications through a BVN resubmission improvement.
