Open to opportunities

Victoria Alabi

@victoriaalabi

Senior product manager in digital payments, driving financial inclusion, card transformation, and measurable customer growth.

Nigeria

Message

What I'm looking for

I’m looking to lead digital payments and card product transformation in a mission-driven bank—using data-driven strategy, strong stakeholder partnerships, and cross-functional leadership to deliver inclusive experiences with measurable growth.

I’m a strategic product and digital payments professional with over eight years of experience driving financial services innovation, product development, and customer growth across the banking sector. My focus is turning customer needs into payment products that improve access, operational efficiency, and customer experience.

In my current role as Senior Product Manager – Payment Card Services, I lead the strategic direction and operational management of debit, credit, and prepaid card products. I work hands-on with Postilion CMS, authorization flows, payment processors (Interswitch, NI), and operational reporting dashboards to support profitability, activation, and transaction growth.

I’m known for delivering transformation through execution—identifying issuance and fulfillment bottlenecks and implementing process improvements that reduced card delivery turnaround time by 25–30%. I’ve also launched premium HNI debit and prepaid cards and cobranded card products that grew the card base by over 80% YoY, and I led a non-interest banking card portal that reduced manual processing by 40%+ while improving transparency and tracking.

I also bring strong stakeholder and risk discipline, serving as an escalation point for complex card issues and partnering across Fraud, Risk, IT, and Compliance to reduce customer-impacting failures. I align initiatives to scheme mandates (Visa/Mastercard/Verve/Afrigo) and CBN operational guidelines, negotiate scheme and processor partnerships, and lead teams and direct reports to deliver consistently.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Manager - Cards

Current

Sterling Financial Holdings Company Plc

Oct 2022 - Present (3 years 9 months)

Led strategic direction and operational management of debit, credit, and prepaid card products, driving customer acquisition, activation, and transaction growth. Achieved improvements including reduced card delivery turnaround time by 25–30%, grew the card base by 80%+ YoY, and reduced manual processing by 40%+ via a non-interest banking card portal.

Product Manager - Debit & Credit Cards

Union Bank of Nigeria Plc

Feb 2019 - Sep 2022 (3 years 7 months)

Directed product strategy, market positioning, and lifecycle management for debit and credit card portfolios, supporting financial inclusion through new payment solutions. Delivered 5+ major product launches and implemented virtual debit cards, reducing physical issuance costs by 30%+.

Card Product Management Debit Cards Credit Cards Product Strategy Product Positioning Lifecycle Management Financial Inclusion Digital Transformation Virtual Card & Compliance Operations Marketing Campaigns Transaction Growth Planning

Branch Accountant

Finchglow Travels Limited

Nov 2018 - Feb 2019 (3 months)

Handled client account reconciliation and prepared invoices and statements of account, managing corporate and individual accounts.

Account Reconciliation Invoicing Account Management

Transaction Officer

Fin Insurance Plc

Mar 2018 - Nov 2018 (8 months)

Managed end-to-end financial transactions, including reconciliations and reporting, ensuring operational accuracy and compliance.

Financial Transactions Reconciliations Reporting & Compliance

Finance & Operations Assistant

Wire My Cake Ltd

May 2017 - Nov 2017 (6 months)

Supported finance and operations by managing financial reporting, procurement, and logistics to help streamline business operations.

Financial Reporting Procurement Logistics Operations Support

Counselling & Testing Volunteer Officer

Ministry of Youth & Sports Development

Jan 2016 - Jan 2017 (1 year)

Served as a volunteer officer for counselling and testing under the youth and sports ministry during the NYSC service period.

Counselling Testing

CDS President

National Youth Service Corps (NYSC)

Jan 2016 - Jan 2017 (1 year)

Led Community Development Service (CDS) initiatives during NYSC, supporting youth engagement and social impact through outreach and advocacy. Authored a leadership reflection blog and coordinated charitable support for underserved communities.

Youth Engagement Leadership Advocacy Community Outreach Social Impact