Max User

Built and developed strong relationships with company partners, driving upsells and conducting regular business calls to support growth and retention.

Resolved technical issues for merchants by coordinating closely with IT, Support, Finance, and Complaints teams to ensure fast and effective issue resolution.

Participated in international conferences, representing the company and engaging with gl

Launched and scaled B2B digital products in the fintech sector, coordinating integrations and cross-functional teams across IT, Finance, Product, and Business Development.

Successfully delivered 20+ end-to-end product launches from idea to implementation, introducing product and operational improvements that increased project profitability by 18%.

Initiated and led the development of a client

Trained 3 employees for the 1st line support (L1), improving team performance and response time by enhancing incident management and troubleshooting skills.

Developed an automated bot for the 1st line support, streamlining ticketing systems and increasing efficiency by 15%.
Improved and updated the entire Confluence knowledge base, ensuring fast access to essential resources for issue resolution

Studied Information Security with a focus on network security, data protection, encryption, and cybersecurity threats.

The program also covered fraud prevention techniques and approaches to detecting and mitigating fraudulent activity in digital systems.

Additionally, improved English language skills through dedicated courses for better communication in international environments.