Maximillian BakosiMB
Open to opportunities

Maximillian Bakosi

@maximillianbakosi

Passionate Customer Support Specialist with over 5 years of experience.

Nigeria

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated Customer Support Specialist with over five years of hands-on experience in delivering exceptional service across various industries, including recruitment, insurance, fashion retail, and media. My journey has equipped me with outstanding communication skills and a natural ability to solve problems, making me a valuable team player in fast-paced environments.

Throughout my career, I have consistently aimed to enhance customer satisfaction and brand loyalty through empathetic and efficient service. My experience includes roles such as Customer Experience Representative at RLX Recruiting, where I delivered personalized candidate experiences, and as an Outbound Qualifier at a Debt Consolidation Outreach Campaign, where I maintained high call quality standards. I take pride in my achievements, including multiple 'Qualifier of the Week' awards, which reflect my commitment to excellence in customer service.

Experience

Work history, roles, and key accomplishments

RR
Current

Customer Experience Representative

RLX Recruiting

Jan 2025 - Present (5 months)

Delivered personalized candidate experiences through proactive communication and collaborated with recruiters to match candidates to the right opportunities.

IS

Inbound/Outbound Qualifier & Quality Coach

Insurance Supermarket

Jan 2024 - Oct 2024 (9 months)

Qualified leads through engaging phone conversations and coaching colleagues, achieving recognition as 'Qualifier of the Week' multiple times.

DC

Outbound Qualifier

Debt Consolidation Outreach Campaign

Jan 2024 - Mar 2024 (2 months)

Initiated outbound calls to prospects, providing valuable information and solutions while consistently maintaining call quality and adherence standards.

BA

Customer Service Representative

Broriien Apparel

Nov 2021 - Jan 2024 (2 years 2 months)

Assisted customers with product inquiries, orders, and complaint resolution, developing excellent product knowledge to enhance service delivery.

WR

Operations Intern

WhiteMark Retail

Apr 2020 - Nov 2021 (1 year 7 months)

Supported store operations, customer engagement, and inventory management, gaining valuable experience in retail operations.

RC

Administrative Assistant

Rivers State Broadcasting Corporation

Mar 2019 - Mar 2020 (1 year)

Coordinated administrative duties including scheduling and record management, contributing to efficient office operations.

Education

Degrees, certifications, and relevant coursework

Niger Delta University logoNU

Niger Delta University

Bachelor of Arts, Arts

WC

Wet-Land Comprehensive College

Certificate of Higher Education, Higher Education

Tech stack

Software and tools used professionally

Interested in hiring Maximillian?

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Maximillian Bakosi - Customer Experience Representative - RLX Recruiting | Himalayas