Maximillian Bakosi
@maximillianbakosi
Passionate Customer Support Specialist with over 5 years of experience.
What I'm looking for
I am a dedicated Customer Support Specialist with over five years of hands-on experience in delivering exceptional service across various industries, including recruitment, insurance, fashion retail, and media. My journey has equipped me with outstanding communication skills and a natural ability to solve problems, making me a valuable team player in fast-paced environments.
Throughout my career, I have consistently aimed to enhance customer satisfaction and brand loyalty through empathetic and efficient service. My experience includes roles such as Customer Experience Representative at RLX Recruiting, where I delivered personalized candidate experiences, and as an Outbound Qualifier at a Debt Consolidation Outreach Campaign, where I maintained high call quality standards. I take pride in my achievements, including multiple 'Qualifier of the Week' awards, which reflect my commitment to excellence in customer service.
Experience
Work history, roles, and key accomplishments
Customer Experience Representative
RLX Recruiting
Jan 2025 - Present (5 months)
Delivered personalized candidate experiences through proactive communication and collaborated with recruiters to match candidates to the right opportunities.
Inbound/Outbound Qualifier & Quality Coach
Insurance Supermarket
Jan 2024 - Oct 2024 (9 months)
Qualified leads through engaging phone conversations and coaching colleagues, achieving recognition as 'Qualifier of the Week' multiple times.
Outbound Qualifier
Debt Consolidation Outreach Campaign
Jan 2024 - Mar 2024 (2 months)
Initiated outbound calls to prospects, providing valuable information and solutions while consistently maintaining call quality and adherence standards.
Customer Service Representative
Broriien Apparel
Nov 2021 - Jan 2024 (2 years 2 months)
Assisted customers with product inquiries, orders, and complaint resolution, developing excellent product knowledge to enhance service delivery.
Operations Intern
WhiteMark Retail
Apr 2020 - Nov 2021 (1 year 7 months)
Supported store operations, customer engagement, and inventory management, gaining valuable experience in retail operations.
Administrative Assistant
Rivers State Broadcasting Corporation
Mar 2019 - Mar 2020 (1 year)
Coordinated administrative duties including scheduling and record management, contributing to efficient office operations.
Education
Degrees, certifications, and relevant coursework
Niger Delta University
Bachelor of Arts, Arts
Wet-Land Comprehensive College
Certificate of Higher Education, Higher Education
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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