At Paint Pals, I managed daily operations, set priorities, and planned staff schedules and workflows to keep service on track. I also tracked customer satisfaction, service speed, and task completion to identify and address problems.
I was the main contact for customer questions, complaints, and requests, and kept customer information and follow-ups up to date in CRM and computer systems. I served customers in English, Spanish, and Portuguese and maintained records and reports using cloud-based tools and Microsoft Office.
