I’d love a job where I can help businesses succeed using AI, while at the same time, help employees adapt and adopt the changes so no job is lost. I am looking for remote jobs that I can execute from anywhere in the world.
Looking for a job
Mauricio Lorenzon
@mauriciolorenzon
I'm a senior Program Manager with nearly 30 years of experience in technology, looking to take a step forward in my career.
ArgentinaWhat I'm looking for
I'm a senior Program Manager with nearly 30 years of experience in technology, most of that at Microsoft, where I recently spent almost six years as a Senior Program Manager within Customer Success and Global Service Delivery.
What I think differentiates me is that my career sits at the intersection of program management, delivery and customer success. Customer Success taught me to start with the customer outcomes and business value. Delivery taught me how important quality execution is to achieve those outcomes and value. And my program management experience gave me the framework to bring strategy, multiple teams and initiatives together.
I understand how and I have been successful in leading cross-functional Programs and delivering transformational services to customers, but also making sure the products created are fully adopted and customers are successful using them and get the expected ROI and value.
I'm PMP certified and a Prosci Change Management Practitioner, so I bring both the program discipline and the people/change perspective. What attracted me to EPAM is the combination of strategy, transformation, technology and scaled delivery. That's very close to what I've been doing throughout my career, and it's the kind of environment where I believe I can create significant value.
Earlier in my career, as a Customer Success Account Manager, I frequently acted as the delivery lead for complex customer initiatives—coordinating multiple teams, managing risks and dependencies, driving execution and making sure we delivered the expected customer and business outcomes. So although Delivery Manager wasn't my formal title, delivery leadership has been a significant part of what I've actually done.
In my most recent Microsoft role, I led global programs supporting more than 4,500 Customer Success professionals and 20,000 enterprise customers across 17 regions. Some of the results included around 95% adoption, a 40% improvement in operational efficiency, a 60% reduction in onboarding time, and a 30% reduction in escalations.
Experience
Work history, roles, and key accomplishments
Led transformation across 17 regions, supporting 4,500+ professionals and 20,000+ enterprise customers. Built governance models, KPIs, and playbooks; aligned cross‑functional teams; drove 95% adoption, 40% efficiency gains, 60% faster onboarding, 30% fewer escalations. Won Microsoft Extreme Team Award.
MI
Principal Customer Success Manager
Microsoft
Jul 2005 - Dec 2020 (15 years 5 months)
Led complex customer programs across Product, Engineering, Support, and Success teams. Drove execution from planning to adoption, managing risks and dependencies. Delivered >90% satisfaction, 20%+ growth, 25% fewer support cases, and mentored 120+ professionals. Recognition: Circle of Excellence, Impact All‑Star, Great People Award.
Co-founded and helped establish the PMI Córdoba Chapter, leading volunteer teams, professional development initiatives, and community programs. Successfully chartered the chapter with PMI Global and built sustainable programs serving hundreds of project professionals.
Led enterprise consulting and implementation initiatives across government, banking, retail, and software organizations, coordinating multidisciplinary teams from planning through delivery and aligning business, technology, and stakeholder requirements.
Professor
Universidad Tecnológica Nacional
Mar 1995 - Oct 1997 (2 years 7 months)
Taught engineering students, connecting academic concepts with practical business and technology challenges while developing strong communication, facilitation, coaching and mentoring skills.
Education
Degrees, certifications, and relevant coursework
Northwestern University - Kellogg School of Management
AI Strategies for Business Transformation - Executive Education
Universidad Tecnológica Nacional
Bachelor's degree in Information Systems, Information Systems
1988 - 1994
Grade: 8.3
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
ArgentinaAuthorized to work in
Social media
Job categories
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