@mauriciocoello
WFM Supervisor at UnifyCX, with experience in workforce planning, scheduling, reporting, and analytics.
HondurasAt UnifyCX, I moved from Global Capacity Planner to WFM Supervisor, working in workforce management and planning.
At IntouchCX, I worked as a Resource Planner NA & LATAM, Scheduling Specialist, and Reporting Analyst. My background also includes administrative assistance at Asistencia Mederi and customer service at Knoah Solutions.
Work history, roles, and key accomplishments
UnifyCX
Dec 2025 - Present (10 months)
Worked as WFM Supervisor at UnifyCX.
UnifyCX
Mar 2025 - Dec 2025 (9 months)
Worked as Global Capacity Planner at UnifyCX.
Worked as Resource Planner NA & LATAM at IntouchCX.
Worked as Scheduling Specialist at IntouchCX.
Worked as Reporting Analyst at IntouchCX.
Asistencia Mederi
Oct 2020 - Jan 2022 (1 year 3 months)
Asistente administrativo
Worked as Call Center Customer Service Representative at Knoah Solutions.
Degrees, certifications, and relevant coursework
Psicología
GESTIÓN ESTRATÉGICA DEL TALENTO HUMANO BASADA EN COMPETENCIAS
Oct 2023
Software and tools used professionally
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