Open to opportunities

Maureen Wanjiru

@maureenwanjiru2

Message

Dynamic graduate skilled in business information and technology solutions.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to utilize my IT and business skills, fostering a collaborative environment that encourages growth and innovation.

I am a highly motivated graduate with a Bachelor of Business Information and Technology from Dedan Kimathi University of Technology. My expertise lies in transforming business operations through innovative IT solutions, ensuring that organizations can capitalize on opportunities while enhancing efficiency and customer satisfaction.

Throughout my career, I have successfully led software implementations and managed social media strategies, resulting in significant improvements in user adoption and engagement. My experience includes collaborating with cross-functional teams to deliver tailored solutions and providing IT support to troubleshoot and maintain systems effectively.

I am passionate about leveraging my skills in business management, customer service, and IT to contribute to organizational success and drive impactful change in the industry.

Experience

Work history, roles, and key accomplishments

Current

Software Implementation Specialist

Current

Astute Business Systems

May 2019 - Present (6 years 2 months)

Led end-to-end software implementations, configuring and customizing platforms like ERP, CRM, and HRIS to meet client requirements. Collaborated with cross-functional teams and trained over 200 end users, significantly improving system usability and adoption.

Software Implementation Software Testing Social Media Management Customer Service Auditing Digital Marketing Project Management IT Support Financial Analysis Bookkeeping

Banking Intern

National Bank

Jan 2017 - Mar 2017 (2 months)

Maintained accurate books of accounts and reconciled loan information, including listings and general ledgers. Provided customer care by explaining loan options and terms, and analyzed financial statuses to determine loan feasibility.

Accounting Customer Service Financial Analysis Document Management Record keeping Data Analysis Compliance Financial Reporting

Research/Customer Care Services

Techno Brain BPO Kenya

Jan 2016 - May 2016 (4 months)

Provided call center data collection and customer care services for various clients, handling both inbound and outbound calls. Performed transcription, data entry, and quality analysis, ensuring client needs were met and processes were efficient.

Call Center Operations Data Collection Customer Care Transcription Data Entry Training Communication Client Relations

Education

Degrees, certifications, and relevant coursework

Dedan Kimathi University of Technology

Bachelor of Business Information and Technology, Business Information and Technology

Graduated with a Bachelor of Business Information and Technology from Dedan Kimathi University of Technology. The program focused on leveraging information technology to optimize business operations and capitalize on new opportunities.

Kangubiri Girls High School

Kenya Certificate of Secondary Education, General Studies

Grade: B- (minus)

Completed secondary education at Kangubiri Girls High School, earning a B- (minus) in the Kenya Certificate of Secondary Education (K.C.S.E). This foundational education provided a strong academic base.

Mukarara Junior Academy

Kenya Certificate of Primary Education, General Studies

Attended Mukarara Junior Academy for primary education, completing the Kenya Certificate of Primary Education (K.C.P.E). This period established fundamental learning skills.