MNMaureen Nkirote
@maureennkirote
Goal-oriented professional with expertise in client services and procurement.
ChinaWhat I'm looking for
My name is Maureen Nkirote, and I am a dedicated professional with a strong background in client services and procurement management. I graduated with a degree in International Economics and Trade from Central South University, where I focused my dissertation on e-commerce and international business. My experience includes roles such as Client Services Coordinator at Even Inc, where I excelled in customer success and CRM management, ensuring a seamless experience for users.
In my previous position as Procurement Manager at Archlaw Interiors, I developed strong relationships with vendors and suppliers, negotiated contracts, and implemented ethical policies to protect the organizational brand. My ability to manage complex administrative activities and my excellent negotiation skills have consistently contributed to maximizing resources and enhancing operational efficiency. I am passionate about delivering high-value services and continuously improving processes to meet customer needs.
Experience
Work history, roles, and key accomplishments
Client Services Coordinator
EVEN INC
May 2024 - Jul 2024 (2 months)
As a Client Services Coordinator, I delivered prompt responses to artist and fan inquiries, managed CRM systems, and collaborated across teams to resolve issues. I maintained documentation of customer interactions and provided user-friendly navigation guides to enhance platform usability.
Procurement Manager
ARCHLAW INTERIORS
Nov 2022 - Nov 2023 (1 year)
As a Procurement Manager, I established vendor relationships, estimated budgets, negotiated deals, and implemented an ethics policy. I managed complex administrative activities and ensured value for money in procurement processes.
Customer Service Manager
TWENDE BODABODA
Aug 2018 - May 2019 (9 months)
In my role as Customer Service Manager, I optimized CRM management, handled customer inquiries, and managed social media pages. I focused on enhancing customer satisfaction and retention through effective communication and service delivery.
Business Development Manager
PLAN AND TREND AFRICA
Jul 2017 - Jun 2018 (11 months)
As a Business Development Manager, I attracted potential customers, conducted market analysis, and built long-term relationships. I organized business meetings and promoted company products while ensuring alignment with customer needs.
Education
Degrees, certifications, and relevant coursework
CUCentral South University
Bachelor of Commerce, International Economics and Trade
2019 - 2023
Dissertation in e-commerce, international business, sourcing, and shipping process.
DUDaystar University
Bachelor of Commerce, Marketing
2017 - 2019
Dissertation in sales and marketing, branding, marketing research, and digital marketing.
SUStrathmore University
CPA, Accounting
2017 - 2017
Dissertation in Basic accounting fundamentals.
St Mary's High School, Igoji
KCSE, Secondary Education
2013 - 2016
Grade: B
Completed KCSE with a grade of B.
Tech stack
Software and tools used professionally
Availability
Location
ChinaAuthorized to work in
Job categories
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