Open to opportunities

Maureen Kelsey-Burke

@maureenkelsey-burke

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Operations Manager focused on safe, efficient team leadership and customer-first problem solving.

United States

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What I'm looking for

I’m looking for an operations leadership role where I can lead teams, maintain safety and productivity, and improve customer satisfaction through disciplined staffing and data-driven problem solving.

I bring a strong operations and customer-service background, leading day-to-day execution with a focus on safety, productivity, and accountability. In my Operations Manager roles at FedEx Ground, I managed staffing levels, held morning briefings, delegated work to appropriate trailers/belts, and ensured machinery and equipment stayed within safe parameters.

I also strengthened customer outcomes through package tracking, address correction, and delivery-delay resolution while protecting sensitive information. Earlier experience includes shift leadership at Walgreens (store openings/closings, register and safe reconciliation, inventory and merchandising, and theft-related liaison) and analytical, medical, and technical work ranging from fiscal revenue systems to ICD-9/CPT/HCPCS coding and PC instruction/forensic data recovery.

Experience

Work history, roles, and key accomplishments

PC Instruction & Repair

TMI Services

Sep 2025 - Apr 2026 (7 months)

Delivered ongoing PC repair and support services, including malware rescue and software/peripheral installation, and assisted with forensic extraction and password un-encryption. Conducted one-on-one and group training for PC, internet, email, and other software usage.

Digital Forensics Data Extraction Installation Peripheral Installation PC Instruction Troubleshooting

Operations Manager

FedEx Ground

Jul 2023 - Sep 2025 (2 years 2 months)

Managed daily warehouse operations, including building safety setup, trailer status checks, and submitting daily workload/package counts to delivery contractors. Oversaw staffing and shift readiness, delegated staff to unloading/sorting lanes, led morning briefings, and monitored suspected theft while ensuring all equipment operated safely.

Warehouse operations Workforce Scheduling Safety Compliance Trailer Inbound Tracking Operational Reporting Theft Monitoring Team Leadership

Operations Manager

FedEx Ground

Mar 2022 - Jul 2023 (1 year 4 months)

Supported warehouse shift operations by ensuring adequate staffing, conducting morning briefings, delegating teams to trailers/belts, and keeping work aligned with safe operating practices. Contributed to operational discipline through documentation, employee coaching/sit-downs when needed, and resolving suspected theft concerns by reporting appropriately.

Workforce Scheduling Safety practices Risk Reporting

Package Handler

FedEx Ground

Dec 2019 - Apr 2020 (4 months)

Loaded and unloaded packages onto trailers/belts and performed package scanning while safely lifting/carrying/pushing/pulling packages up to 100 lbs. Trained and mentored new package handlers and escalated unsafe conditions during required safety meetings.

Loading And Unloading Package Scanning Manual Lifting (100 Lbs)Safety Compliance Mentorship

PC Instruction & Repair

TMI Services

Sep 2008 - Dec 2019 (11 years 3 months)

Provided PC repair and support, including virus/malware rescue, software and peripheral installation, and forensic extraction of deleted data and password un-encryption. Delivered one-on-one and group instruction on PC usage, internet, email, and related software.

Digital Forensics data recovery Installation Peripheral Installation Customer Instruction Security Access Recovery