Matt Knowles
@mattknowles
Customer support specialist for Shopify wellness brands, setting up Gorgias macros to automate WISMO tickets.
NigeriaWhat I'm looking for
I help small DTC wellness and supplement brands reduce support overload by setting up Gorgias for Shopify stores.
I can configure 2–3 macros for “Where is my order?” tickets and clear Instagram DMs and comments.
I also create simple FAQs to reduce repetitive tickets. I’m focused on small US supplement brands in colostrum, superfoods, and wellness, and I’m available for part-time, contract, or remote work.
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Customer Support Specialist
Shopify & Gorgias
Specializes in setting up Gorgias for Shopify stores to automate WISMO tickets and clear Instagram DMs for small DTC wellness and supplement brands.
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