Open to opportunities

Matthew User

@matthewuser4

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Strategic Project Manager with expertise in SaaS transitions.

United States

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What I'm looking for

I am seeking a role that fosters growth, values collaboration, and allows me to leverage my project management skills to drive impactful results.

I am a Strategic Project Manager with three years of experience at Tyler Technologies, where I specialize in transitioning public-sector clients to SaaS infrastructure. My efforts have led to a remarkable 33% reduction in implementation time and a 25% monthly increase in revenue. I pride myself on my ability to enhance client satisfaction, maintaining scores above 95% by effectively managing high-priority contracts and reducing issue resolution cycles by 27%.

Throughout my career, I have successfully directed cross-functional project teams, overseeing more than 12 deployments per month. My role involves serving as the primary point of contact for escalations, change orders, and risk mitigation during implementation lifecycles. I have also facilitated process improvements for new product launches, resulting in a 15% reduction in post-launch support tickets. My commitment to client communication and satisfaction has been instrumental in driving project delivery efficiency and operational KPIs.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Tyler Technologies

Jun 2025 - Present (0 months)

Managed the transition of public-sector clients from on-premise environments to hosted SaaS infrastructure, reducing implementation time by 33% and improving deployment consistency. Reduced issue resolution cycle by 27% for high-priority municipal contracts by coordinating real-time information sharing.

Microsoft Teams SharePoint)Risk Mitigation Project Management

Associate Project Manager

Tyler Technologies

Mar 2023 - Present (2 years 3 months)

Facilitated process improvements for new product launches by conducting weekly feedback sessions with five cross-discipline teams and updating standard operating procedures, leading to a 15% reduction in post-launch support tickets tracked in Jira. Tracked delivery progress across 100+ active projects weekly via Smartsheet, Microsoft Dynamics, Changepoint to ensure milestone adherence.

Jira Smartsheet Microsoft Dynamics ChangePoint Process Improvement Client Communication

Project Manager Intern

Tyler Technologies

Apr 2022 - Present (3 years 2 months)

Cleared backlog of 25+ stalled projects within 6 months by analyzing historical project data, updating documentation using SharePoint and Confluence, and coordinating resolution and sign-off with clients, contributing to a 15% decrease in project overrun costs. Coordinated the delivery and implementation of 12 software solutions for municipal clients over a 3-month period, ensuring all milestones

SharePoint)Confluence Jira Project Coordination Data Analysis