Looking for a job

Matthew Nolan

@matthewnolan

I am a writer, manager, and storyteller based in Tennessee. I have a passion for communications and excellence in writing and clarity.

United States

Message

What I'm looking for

I hope to find a position that focuses on writing, editing, proofreading, or administration.

I have a Bachelors degree in English and Communications and have worked in a management position for three years. I spend my free time performing at storytelling events and reading.

Experience

Work history, roles, and key accomplishments

Current

Barista, Shift Manager

Current

Royal Defense LLC

Jan 2022 - Present (4 years 9 months)

Resolved conflicts with angry and irate customers to maintain a positive customer experience. Handled high-volume food and drink production and trained new employees on company standards and practices.

Beverage Preparation Food Safety Customer Engagement problem solving techniques

Current

Board Member, Various Roles

Current

Appalachian Renaissance Faire of Tennessee

Oct 2017 - Present (9 years)

Led field operations during events, managed payroll distribution for employees and volunteers, and performed in shows to enhance audience experience. Reviewed legal documentation, bylaw revisions, and press releases for accuracy and clarity.

Public Speaking Public Relations Writing Editing Proofreading Customer Engagement

Security Officer

Allied Universal

Jan 2021 - Jan 2022 (1 year)

Responded to high-intensity phone calls and managed crisis situations to ensure safety. Conducted routine and non-routine patrols, documenting incidents to enhance security measures.

problem solving techniques Customer Engagement Microsoft Office