Open to opportunities

Matteo Tessari

@matteotessari

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Customer support and data-entry professional with freelance design expertise.

Italy

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What I'm looking for

I seek remote roles combining customer support or data entry with opportunities to apply graphic design skills, in collaborative, growth-oriented teams that value accuracy and creativity.

I am a customer support and data-entry professional with extensive freelance graphic design experience, delivering over 100 branding and design solutions for YouTube creators, small businesses, and personal brands. I consistently maintain high accuracy in data entry and reliable customer service, resolving high volumes of queries with strong first-contact resolution rates.

My background combines formal training in marketing and communication with hands-on use of Adobe Illustrator, Photoshop, InDesign, and Canva to manage full design project cycles from brief to final delivery. I bring disciplined time management, problem-solving, and cross-cultural communication skills, and I adapt quickly to remote workflows and client needs.

Experience

Work history, roles, and key accomplishments

Current

Freelance Graphic Designer

Current

Matteegraphics

Jan 2012 - Present (13 years 8 months)

Delivered 100+ branding and design solutions including logos, YouTube thumbnails, social media content, and print assets for creators and small businesses. Managed full project cycle from briefs through revisions to final delivery.

Adobe Illustrator Photoshop InDesign Canva Branding Social Media Design Print Design Client Communication

Data Entry Clerk

EDERA

Jan 2020 - Jan 2022 (2 years)

Entered and maintained records across multiple databases with 99% accuracy and ensured consistency and reliability in daily data operations. Produced reports and presentations using Microsoft Word and PowerPoint.

Data Entry Microsoft Word Microsoft PowerPoint Database Management Record Maintenance Reporting

Customer Support Representative

Optus

Jan 2016 - Jan 2020 (4 years)

Resolved 50+ daily customer queries with a 90% first-contact resolution rate and documented/escalated technical issues to ensure timely solutions. Adapted communication to diverse client needs, improving satisfaction scores.

Customer Support Customer Escalation Troubleshooting Communication Time Management Problem Solving CRM

Education

Degrees, certifications, and relevant coursework

Singapore University of Technology and Design

Certificate of Participation, Design

Activities and societies: Freelance graphic design delivering logos, YouTube thumbnails, social media content, and print assets.

Certificate of Participation in specialized graphic design work and related activities, delivered branding and design solutions for creators and businesses.