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Mats Zieliński

@matszieliski

Customer Support Representative at Nets Denmark A/S resolving payment terminal issues and supporting Acquiring and Invoicing.

Poland

Message

At Nets Denmark A/S, I resolve technical issues related to payment terminals and support the Acquiring and Invoicing departments. I help customers by phone, chat, and email in Swedish and English.

Previously, I supported customers at Sandvik Coromant and Computacenter Poland. My work included entering orders using SAP, presenting products, and helping customers with minor IT problems.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Nets Denmark A/S

Feb 2025 - Present (1 year 8 months)

Resolves technical issues related to payment terminals and supports the Acquiring and Invoicing departments. Communicates with customers via phone, chat, and email in Swedish and English.

Customer Support Payment Terminals swedish English Communication Skills

Sales Support Associate

Sandvik Coromant

Apr 2023 - May 2024 (1 year 1 month)

Answered customer calls, emails, and chats in Swedish and English, entered orders using SAP, and presented products to inform customers. Utilized MS Office programs.

SAP Microsoft Office Customer Service swedish English

IT Service Desk Analyst

Computacenter Poland

Sep 2022 - Mar 2023 (6 months)

Provided first-line IT support via phone, chat, and email, resolving minor issues and escalating major problems. Gained six months of IT industry experience while working remotely.

IT Support Troubleshooting swedish English Remote Work